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Support


Initial Support

All software products include an initial 90-day support period with telephone and remote online technical support on how to install, configure, and use the software.

Training 
SY-CON includes online training with your purchase.  Additional online training can be purchased by the hour at anytime. Also offered as an option is training and startup assistance at your facilities.

Technical Support 
SY-CON is committed to exceptional customer support because our reputation is based on it.  Our technical staff understands inventory management and can explain how to use PC-TOOLCRIB in terms that make sense even to the most novice of users. We also know how important our software can be to the successful operation of your business, and we will in the vast majority of cases, provide software technical solutions during the initial phone conversation.  No waiting days for someone to reply to a support ticket, just one-on-one personal assistance by phone or remotely-connected to your PC over the Internet.

 

Annual Software Maintenance Contract 
An annual maintenance contract is available for continued technical support and free new versions beyond the initial support period. Updates for an existing version are always free.

 

Importing Databases
All of our software products have an Import feature so you can use Excel spreadsheets or other formats to populate our database from another software application's data.

If that doesn't work for your situation we are experts in relational databases and can convert an existing database from any other application to any of our products eliminating time consuming data entry, saving potentially hundreds of hours.  You can have a fully operational system in a matter of a few days. 


Custom Software 

SY-CON can develop custom enhancements to most of our software packages or provide you with a quotation for a completely custom application.  You can even add your own custom app or other software package callable from within PC-TOOLCRIB and PC-TOOLCRIB Lite!

 

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